FAQS

Yes, a minimum order quantity (MOQ) applies to all international orders. For resale in smaller quantities, please contact our sales department directly.

Yes, we can provide most export documents, including COA, COC, insurance, Certificate of Origin, and others as required.

For samples, the lead time is about 7 days. For mass production, the lead time is 20–30 days after receipt of the deposit. These lead times become effective once (1) we have received your deposit, and (2) we have obtained your final product approval. If our lead times do not meet your deadline, please discuss your requirements with your sales representative. We will always try to accommodate your needs. In most cases, we can.

We accept the following payment methods: T/T (telegraphic transfer), PayPal, and irrevocable letter of credit at sight (L/C at sight).

We guarantee our materials and workmanship. Our commitment is your satisfaction with our products. Whether in warranty or not, it is our company's culture to address and resolve all customer issues to their full satisfaction.

Yes, we consistently utilize high-quality export packaging. Goods may be packed for export in accordance with customer requirements. Any such packaging arrangements must be communicated to and confirmed with our sales team prior to contract signing.

Shipping costs vary according to the selected shipping method. Express delivery is generally the fastest, yet the most expensive option. For large quantities, sea freight is recommended as the most economical solution. Accurate freight rates can only be quoted upon receipt of details regarding quantity, weight, and shipping method. Please contact us for further information.